A Latino is planning to run for the Senate in the US. He hires Carlos Munoz, Jr. and Charles Henry as consultants. These two consultants suggest that he should target which of the following races if he wishes to follow the norm for Hispanic candidates in the US?

	a. Latino
	b. White
	c. Asian
	d. African Americans

.

A major company decides to produce a line of commercials to sell its cereal to the Hispanic market. The company focuses its efforts on producing a TV ad that is entirely in Spanish and is disseminated in all Spanish speaking countries. The ad has a family of four waking up, meeting in the kitchen, and eating the cereal together. According to "A Southern Latina", what is the company missing in consideration of Hispanic culture?

	a. Hispanics rarely eat together; adults and kids eat separately.
	b. The company assumes that because Hispanics share a language that they are alike in other ways.
	c. Cereal is not a food that Hispanics would eat.
	d. Hispanics do not like to be portrayed in family units.

.

A one word summary of the insights from the Community Tool Box regarding establishing intercultural relationships would be:

	a. tolerance.
	b. individualism.
	c. friendship.
	d. dominance.

.

According to "A Southern Latina", which of the following would not have an influence on Southern culture?

	a. Race
	b. Religion
	c. Civil war
	d. Politics

.

According to Costalas Georgia, if you observe someone who speaks using shorter factual statements and goes back and forth between speaking to people, that person is most likely from which culture?

	a. Columbian
	b. Chinese
	c. North American
	d. South American

.

According to Fahri Yetim in "Cultural Aspects of Group Support Systems", what effect has technology and global interdependence had on cross cultural communication?

	a. Technology and global interdependence has increased cross cultural communication.
	b. Technology and global interdependence has made cross cultural communication more complex.
	c. Technology and global interdependence has caused cross cultural communication to be reviewed more closely.
	d. Technology and global interdependence has reduced the interdependence on cross cultural communication.

.

According to Hofstede, what cultural dimension deals with the level of comfort or threat one feels in new or unknown situations?

	a. Individualism/collectivism
	b. Masculinity/femininity
	c. Uncertainty avoidance
	d. Power distance

.

According to Judy H. Wright, how much attention should one pay to nonverbal communication (NVC) when attempting to interact with someone from a different culture.

	a. NVC is critically important and may carry much more meaning than the actual words used.
	b. NVC is of minimal importance and should be an after-thought.
	c. NVC should be used to rectify confusion between the two individuals.
	d. NVC can be very misleading and should be attended to with great skepticism.

.

According to Maria Fernandez-Toro, what can help promote intercultural friendships when you do not speak the language of those around you?

	a. Kindness
	b. Listening ability
	c. Food and culture
	d. Nonverbal communication

.

According to Miller and El-Aidi, which of the following had the greatest effect on culture shock to American culture for their international subjects?

	a. Age
	b. Time
	c. Gender
	d. Religion

.

According to Professor Michael Cole, which of the following must be included in the understanding of culture?

	a. Nonverbal communication
	b. Hierarchy
	c. Mind
	d. Language

.

According to research you read for this course, computer mediated communication (CMC) can enhance communication between the races. How could this be?

	a. Technology forces people to think about what they say.
	b. Not all races use the technology equally.
	c. The technology suppresses the races of the users.
	d. Emotion is hidden in CMC.

.

According to Shapiro, Lie, Gutierrez, and Zhuang's "That Never Would Occur to Me" article, which of the following is an accurate summary of how students respond to self-awareness exercises regarding cross cultural communication?

	a. They like them.
	b. They do not like them.
	c. They do not recognize them.
	d. They replicate them.

.

According to Shapiro, Lie, Gutierrez, and Zhuang's "That Never Would Occur to Me" article, students prefer which of the following approaches to learning about cross cultural communication that may help overcome barriers to communication?

	a. Completing training on political correctness insights
	b. Fostering the people
	c. Completing self-awareness exercises
	d. Learning about a wide variety of different cultures

.

According to Shapiro, Lie, Gutierrez, and Zhuang's "That Never Would Occur to Me" article, which of the following most accurately describes the current thought regarding cross cultural communication for medical students?

	a. Cross cultural communication has not been tried with medical students before this research.
	b. Cross cultural communication has been completely unsuccessful.
	c. There are conflicting views on the effectiveness of cross cultural communication.
	d. Cross cultural communication has been successful.

.

According to Stangor's "Social Categorization and Stereotyping", if you witness a group of people interacting and you can tell that they all seem to be making assessments of each other according to their perceived social categories, then what should your informed thought be of this group?

	a. These people are behaving in a way that is beneficial to the group.
	b. These people are behaving in a way that is detrimental to the group.
	c. Some of what these people are doing will help the group, while other assessments will hurt the group.
	d. What these people are doing is natural, and it will neither help nor hurt the group.

.

According to the Communication Tool Box, which of the following should be the goal of someone hired to help a company become culturally competent?

	a. Focus on diversity actions, because diversity actions speak louder than diversity words.
	b. Focus on culture, because culture should be put before gender in terms of equal access.
	c. Weigh the value of individual cultures in our organization.
	d. Analyze the manner in which we think, communicate, and operate in terms of culture.

.

According to Zoltán Kövecses, which of the following makes it possible for metaphors to hold consistent meaning across cultures?

	a. Shared bodily experiences
	b. The reciprocal nature of language
	c. Context theorem of meaning
	d. Hierarchical deconstruction

.

As of 2012, which of the following would be a correct assessment of intercultural marriages in the US?

	a. Racial relations continue to be stressed, exacerbated by intercultural marriages.
	b. Racial relations continue to be unchanged, regardless of the number of intercultural marriages.
	c. Racial relations are improving partially because of an increase in intercultural marriages.
	d. Racial relations are deteriorating because of a decrease in intercultural marriages.

.

Barack Obama and Jessie Jackson are two successful, African American political orators. What rhetorical tool has Barack Obama used that was also used by Jessie Jackson effectively?

	a. Climax
	b. Anaphora
	c. Interjection
	d. Synecdoche

.

Based on what you have learned from Miller and El-Aidi's study, what might you tell your friend who is coming to the US from a foreign culture to study?

	a. The status hierarchy will be the biggest problem.
	b. The nonverbal communication will be the biggest problem.
	c. The mentality in the US will be the biggest problem.
	d. The language will be the biggest problem.

.

Betty has been recently hired by a company as a sales person. She knows a little bit about how the company was started and what the owners believed to be important. She is ready and willing to learn more about the company. What level of organizational culture is she operating at in the process of becoming a competent communicator in the organization?

	a. Cultural knowledge
	b. Cultural awareness
	c. Cultural sensitivity
	d. Cultural competence

.

Betty works at a company that produces shoes. She has a fair understanding of how the company works, the norms of the office, and the diverse employee base. Before being hired by this company, she had little concern for fashion or knowledge about how shoes communicate things about the wearer and his or her culture. She has started to change how she thinks about fashion now and its importance. What level of organizational culture is she operating at in the process of becoming a culturally competent communicator in her job?

	a. Cultural knowledge
	b. Cultural awareness
	c. Cultural sensitivity
	d. Cultural competence

.

Betty works for a shoe manufacturing company. She has been there several years. She is in the public relations department. There are protests against her company based on labor issues in under-developed countries and the price of the shoes that the company produces. Betty has the responsibility of talking with protest leaders in different countries and people from her own company. She acts as a sounding board for each and is able to avoid advocating for either or at the expense of the other. What level of organizational culture is she operating at in the process of becoming a culturally competent communicator in her job?

	a. Cultural knowledge
	b. Cultural awareness
	c. Cultural sensitivity
	d. Cultural competence

.

Betty works for a shoe manufacturing company. She has been there several years. She is in the public relations department. There are protests against her company based on labor issues in under-developed countries and the price of the shoes that the company produces. Betty has the responsibility of talking with protest leaders in different countries and people from her own company. Betty is also able to initiate change that will facilitate communication between the company and protesters locally and abroad. She also negotiates changes in the company that are acceptable to all. What level of organizational culture is she operating at in the process of becoming a culturally competent communicator in her job?

	a. Cultural knowledge
	b. Cultural awareness
	c. Cultural sensitivity
	d. Cultural competence

.

Bob is watching a group support system discuss the topic of insider trading. The group is made up of members from Tokyo, South Africa, London, New York, and Belize. Which member is most likely (according to cultural norms) to be the most argumentative and persuasive?

	a. A member from Tokyo
	b. A member from South Africa
	c. A member from London
	d. A member from New York

.

Bob is working for a company that operates in and with several different countries and cultures. Bob is in charge of international sales, and he has to coordinate efforts between locations in different countries. According to Ines Kaps, what is the fundamental element Bob needs to focus on in his coordination efforts?

	a. Precision
	b. Trust
	c. Team meetings
	d. Time differences

.

Bob is working for a company that operates in and with several different countries and cultures. Bob is in charge of international sales, and he has to coordinate efforts between locations in different countries. What two planes of existence does Bob need to bring together, so they can understand each other and increase sales?

	a. Hegemonic and demagogic styles
	b. Masculine and feminine styles
	c. High context and low context cultures
	d. Overt and covert personalities

.

Bob is working for a company that operates in and with several different countries and cultures. Bob is in charge of international sales, and he has to coordinate efforts between locations in different countries. According to Matthew Hill's "New Europe", an organization based in which country will most likely want Bob to just tell their sales department what the sales quotas are instead of discussing what the expectations should be?

	a. United States
	b. Mexico
	c. Germany
	d. Australia

.

Complete the following statement. A 13-year-old, Italian boy said, "On the 1st of May last, in the centre of Empoli (Tuscan town) there were more Albanians than natives, it seemed as if we were in Tirana". According to Pagani, this is an example of:

	a. perception of threat.
	b. hate and prejudice.
	c. fear and envy.
	d. fear and resentment.

.

Complete the following statement. Nimba travels from an Eastern culture to a Western culture for an extended stay. Nimba is concerned about being the target of cognitive and emotional violence. According to Pagani, this violence can take the form of:

	a. being threatened or feared.
	b. being ignored and stifled.
	c. being overcome with invitations or requests.
	d. being the victim of false flattery.

.

Fill in the blank. The existence of metaphors which hold consistent meaning across cultures are known as __________ metaphors.

	a. intercultural
	b. transient
	c. universal
	d. topical

.

Fill in the blanks. According to Hall, messages can be placed on a continuum from ___________to ___________.

	a. left, right
	b. less relevant, more relevant
	c. high context, low context
	d. powerless, powerful

.

Frederick wishes to learn more about other cultures to avoid any communication barriers, so he attends an intercultural workshop. At the workshop, the leader suggests which of the following to help Frederick build relationships with other cultures?

	a. Join a sports team.
	b. Give public lectures.
	c. Be patient and wait for others to introduce themselves.
	d. Start a blog.

.

From Pagani's research on Italian youth, which of the following statements would be most accurate regarding teens' views of Muslims in Italy?

	a. Some Italians are ambivalent toward Muslims.
	b. Some Italians have ill-founded hatred and resentment toward Muslims.
	c. Italians have a fair understanding of Muslim culture.
	d. Italians cherish the Muslim influence.

.

From the blog "A Southern Latina", what is learned about Southern culture that may affect intercultural communication?

	a. The influences are limited to two groups of peoples.
	b. The culture consists of other subcultures.
	c. The culture does not coexist well with others.
	d. The culture is a reactionary one.

.

How would author Costalas Georgia expect Susan (who is from Canada) to behave when interacting with people from a different culture?

	a. She would miss the subtle differences between herself and them.
	b. She would be very attentive to their needs.
	c. She would defer to a male perspective, if one is available.
	d. She would dominate the conversation.

.

If you were to create an entirely new school curriculum based on Native American culture, then what would be the learning material?

	a. Dances
	b. Stories
	c. Fire
	d. Nature

.

Iran and France are places where time is viewed in which of the following similar manners, with the exception of French restaurants?

	a. Punctuality is not important.
	b. Early arrival is customary.
	c. Precision is very important.
	d. Timeliness is determined by power structure.

.

Jamie has a strong preference for getting tasks done first when at work. Reputation and achievement at work are very important and takes precedence over friendships. Which type of culture is Jamie likely from?

	a. Low context
	b. High context
	c. Interpersonal
	d. Intrapersonal

.

Joe lands a job in Bogotá, Columbia. He works hard in the office and is very concerned about getting things done on time. Joe arrives to work exactly on time, pays strict attention to the time he takes for a lunch break, and leaves work at the correct time at the end of the day. According to Costalas Georgia, his native co-workers will think which of the following?

	a. Joe is nervous about speaking with them.
	b. Joe does not care about them.
	c. Joe is a great worker.
	d. Joe is trying to get promoted to prove himself to them.

.

Lois is in Bogotá for a vacation. She spends a lot of time walking through the town. She tends to shy away from people as they attempt to say hello to her. How is this likely perceived by those who live in Bogotá?

	a. Natives do not really see this as a concern at all.
	b. Natives perceive her as being ill-mannered.
	c. Natives think that this is fairly normal in Bogotá.
	d. Natives perceive her as mysterious and as possessing high social power.

.

Manny is an exchange student from the US and is studying abroad in Chile. Which of the following would be good advice for Manny as he struggles with the language differences?

	a. Include more description than usual.
	b. Focus on one person when speaking.
	c. Keep sentences short.
	d. Make reference to US culture/history when possible.

.

Mary is guided by frames of reference which include communicating with members of other cultures based on values she learned while growing up in the Midwest in the United States and having a self-concept as a weak-willed individual who is easily manipulated. According to Marco Chan, which frame of reference does she operate from?

	a. Metaphorical
	b. Familial
	c. Invisible
	d. Secure

.

Mary traveled from England to Iran for a semester. She generally liked the experience of a new culture and learning about that culture. However, a few days into her trip, she woke up and hated the culture she was in. She was experiencing symptoms of which of the following?

	a. Cultural misunderstanding
	b. Culture shock
	c. Nonverbal confusion
	d. Language sensitivity

.

Ms. Ling is an Asian woman living in the city. While she is surrounded by people from many cultures, she gets frustrated when they do not adapt to her beliefs and behaviors. Ms. Ling has views about the role of women in society and how a family should function, all stemming from her Asian belief system. She considers these cultural views as being correct, while the people with differing cultural views around her are living their lives improperly. How might Ms. Ling's views be characterized?

	a. Universal
	b. Metacentric
	c. Polycentric
	d. Ethnocentric

.

Olivia is a global nomad. She is traveling from her home in Australia to Japan. She has never been there but knows the process she will follow. She is excited about the trip right now and that will continue until she arrives. Eventually, after arriving she will adapt to her surroundings and adjust to the beliefs and actions of the Japanese. What will happen in between those two stages of excitement and adaptation?

	a. Adjustment to leaving the familiar
	b. Reflection on cultural differences
	c. Resistance to change
	d. Culture shock

.

Peter, Tommy, Neal, and Bob are speaking to each other and Amy notices that Peter keeps moving forward and Tommy keeps backing up. Bob stands still, while Neal actually chooses to sit. Amy has been told that one of the group members grew up in a Hispanic culture. Based on this description, which group member most likely grew up in a Hispanic culture?

	a. Peter
	b. Tommy
	c. Neal
	d. Bob

.

Phil and Alicia describe the wide range of differences among the people they hang out with frequently. However, in describing the people who work at a different office in another state, they just describe them as rude, unhelpful, and disrespectful. That is the extent of their description. Phil and Alicia may be demonstrating which of the following?

	a. Participant withdrawal
	b. Outgroup homogeneity
	c. Displaced realization
	d. Chardonnay

.

Rajan is a manager in a diverse tire production company. He has the responsibility of evaluating employees on an annual basis. Rajan is known for operating in a meritocracy style when conducting such evaluations. Given this, how will the employees likely feel about their evaluations?

	a. The employees will feel that their evaluations are fair, because those with similar backgrounds to Rajan are rewarded more.
	b. The employees will feel that their evaluations are biased, because Rajan rewards employees that he likes the most.
	c. The employees will feel that their evaluations are biased, because Rajan rewards employees who are not culturally like him less.
	d. The employees will feel that their evaluations are fair, because they are based on performance.

.

Randy is a jury consultant who is hired to read the expressions of jurors to determine what they are thinking. Chen has just been hired as his assistant. Chen is from Taiwan. What difference will they have in reading the jurors' expressions?

	a. Looking at smiles
	b. Looking at eyes
	c. Looking at posture
	d. Looking at foreheads

.

Randy is a jury consultant who is hired to read the expressions of jurors to determine what they are thinking. Chen has just been hired as his assistant. Chen is from Taiwan. Randy focuses on smiles to determine real vs. fake emotion. Chen focuses on the eyes. Who will be accurate more frequently?

	a. Randy will be more accurate most of the time.
	b. Chen will be more accurate most of the time.
	c. They will be equally accurate.
	d. Chen will be inaccurate most of the time.

.

Robert and Nella have been dating for a year, and they want to get married. They are from different cultures. Which of the following will most likely be the case regarding the sources of culturally-based obstacles for their upcoming wedding?

	a. The greatest obstacles will come from people they do not know.
	b. More conflicts will arise from those (friends and family) outside the marriage.
	c. The legal system will provide the greatest obstacles.
	d. More conflicts will arise between them (their cultural differences) than from people outside their marriage.

.

Robert was asked by a trainer to make better use of his kinesics. Which of the following is a proper response from Robert?

	a. Robert increases his volume when speaking.
	b. Robert uses precise body language in presentations.
	c. Robert tries to employ more movement during presentations.
	d. Robert makes less use of gestures during speeches.

.

Rodney wishes to learn more about other cultures to avoid cultural bias and communication barriers, so he attends an intercultural workshop. According to the Community Toolbox, how would the session likely start?

	a. With an overview of all cultures
	b. With a critique of prevalent cultures
	c. With Rodney getting to know his own culture
	d. With an overview of cultures close to where Rodney lives

.

Rodney wishes to learn more about other cultures to avoid communication barriers, so he attends an intercultural workshop. According to the Community Tool Box, which of the following statements would be the most accurate?

	a. There is more listening than taking action needed to facilitate communication.
	b. There is more taking action than listening needed to facilitate communication.
	c. There is more thinking than speaking needed to facilitate communication.
	d. There is more listening than speaking needed to facilitate communication.

.

Roger grew up in a culture where few words were spoken, yet people knew what to do and everything was generally understood. Roger would just assess the situation and figure out what was going on. He had to adapt when he moved to a culture that was very different. This new culture was very individualistic in its concerns. While people spoke a lot, there was not much of a sense of community compared to where he came from. Which of the following can account for a barrier of communication between these two cultures?

	a. Roger moved from an area that was high in uncertainty avoidance.
	b. Roger moved from a high context to a low context culture.
	c. Roger moved from an area that was low in uncertainty avoidance.
	d. Roger moved from a low context to a high context culture.

.

Roger travels to Bahrain and is introduced to work associates there. He meets Laura (for the first time) and Younis, a guy he had previously spent much time with. Roger shakes hands with Laura and kisses Younis on the cheek. What is Roger's mistake?

	a. He should not shake hands with Laura.
	b. He should not kiss Younis.
	c. He should have also kissed Laura on cheek.
	d. He should not have touched either.

.

Sally decided to trace her lineage back as far as possible to the first humans. If she were actually able to do this, she would discover that the largest percentage of her family line (like all family lines) would belong to which of the following?

	a. Tribes
	b. Countries
	c. Bands
	d. Communities

.

Sally is from the United States but is moving to a new job in what Matthew Hill calls the "New Europe". Sally has to take over a leadership role in the New Europe. What must she realize about the differences in relationship formation between her culture and the one she is entering?

	a. Relationships are rare in business in the New Europe.
	b. Relationships form faster in New Europe.
	c. Relationships form slower in New Europe.
	d. Relationships are superficial in New Europe.

.

Sally is from the United States but is moving to a new job in what Matthew Hill calls the "New Europe". Sally has to take over a leadership role in the New Europe. Sally wants to motivate her employees in the New Europe Central Region. Which of the following will likely fail if she tries it?

	a. Money
	b. Time off
	c. Stronger relationship/praise from Sally
	d. Recognizing organizational success

.

Sally is presenting a proposal at work to increase sales of deodorant. After she finishes, she asks if anyone has any concerns about her proposal. The person to most likely offer a criticism would be a co-worker from which culture?

	a. Chinese
	b. Columbian
	c. South African
	d. North American

.

Sally was given a promotion and an opportunity to move. She chose to move to Nevada instead of New York because of the prevailing views regarding interracial marriage there. What was Sally apparently thinking?

	a. She would see more acceptance of interracial marriages in New York.
	b. Nevada does not accept interracial marriages.
	c. Interracial marriage is more prevalent and accepted in Nevada.
	d. New York and Nevada regard interracial marriages in the same way.

.

Samira experienced culture shock when she traveled to a different country. At one point in the journey, she had trouble talking with her co-workers in the new culture and she started to skip formal and informal meetings with them. Which stage of culture shock was she in?

	a. Mental isolation
	b. Acceptance
	c. Withdrawal
	d. Initial adjustment

.

Sometimes listening can be problematic when communicating with others in intercultural contexts. Of the nine listening suggestions offered by Lee Hopkins, what is suggested regarding your own agenda?

	a. Suspend your own agenda.
	b. Ask questions first.
	c. Ask questions last.
	d. Use your own agenda as a listening guide.

.

Sue has just been hired in Human Resources to tackle the task of making the company more culturally competent, a need identified by several independent reviewers. What should her first task be?

	a. Identify resources she will need.
	b. Develop goal and implementation steps.
	c. Find out who wants the changes.
	d. Identify barriers to her work.

.

Sue has just been hired in Human Resources to tackle the task of making the company more culturally competent, a need identified by several independent reviewers. Sue is going to have diversity training workshops. How often should each member of the organization attend in a given year?

	a. Once
	b. Twice
	c. Depends on the employees' background
	d. Depends on the employees' desire to attend

.

Sue has just been hired in Human Resources to tackle the task of making the company more culturally competent, a need identified by several independent reviewers. Sue is supposed to consider diversity in her next hiring decision. Her candidates offer diversity in the following ways: Bob-racial diversity, Anne-gender diversity, Becky-military experience, Toni-sexual orientation. Which candidate has a less-salient diversity consideration in their background, according to Community Tool Box?

	a. Bob
	b. Anne
	c. Becky
	d. Toni

.

Tami is in charge of recruiting for a biomedical company. In order to reach the market share the company seeks, it must be able to hire employees who resemble the wide range of clients that the company tries to attract. According to Dr. Robin Williams, where should she focus her efforts in order to succeed at her job?

	a. Public relations
	b. Human resources
	c. Marketing director's assignments
	d. Managers and their attitudes

.

Tami is in charge of recruiting for a biomedical company. In order to reach the market share the company seeks, it must be able to hire employees who resemble the wide range of clients the company tries to attract. What is the likely initial response she will receive from those who do not see the value of her job responsibilities?

	a. People will say the differences between cultures of employees are minimal.
	b. People will accept the differences in cultures and work to understand them.
	c. People will adapt to the need to be inclusive.
	d. People will deny that employees are different and will claim that there is no need to recognize differences that are not there.

.

Tammy wants to be a speech writer for Barack Obama. To do so, she needs skills that would help her continue to define Barack Obama's current style of American oratory. In order to get the job, which of the following qualities would she need to utilize?

	a. Write with fire and brimstone passion.
	b. Use short sentences.
	c. Write without employing rhetorical devices.
	d. Write speeches like a writer writes a novel.

.

Toni is engaged in a conversation in which a person she just met recently keeps talking about past events and wars but seems to hold back in what is said to not insult Toni. Toni can most likely guess this other person is from which culture?

	a. Columbian
	b. Chinese
	c. North American
	d. South African

.

Trisha was engaged in a computer mediated communication, and she was sent a very harsh message that called her names and insulted her. According to research, the sender was most likely which of the following?

	a. Caucasian
	b. African American
	c. Male
	d. Female

.

Veronica and Jose argue about the value of attending a soccer game. Veronica wants to go to see her team win. Jose wants to go, because he will be able to hang out with his friends. Veronica wants to experience the thrill of victory; Jose wants to strengthen friendships. Which of Hofstede's cultural dimensions do they differ on most clearly?

	a. High context and low context
	b. Masculinity/femininity
	c. Uncertainty avoidance
	d. Power distance

.

What did Casilli's research on friend networks in social media suggest about high context-low context communication research?

	a. Casilli's research provided further validation.
	b. Casilli's research extended the research to the 21st century.
	c. Casilli's research showed how technology needs to improve.
	d. Casilli's research showed that the research may not translate well into the media.

.

What is the contrast in Asian-Americans' interracial marriages in the US compared to other interracial marriages?

	a. Asian-American marriages represent the highest percentage of interracial marriages among US minority groups, but their number of marriages is declining.
	b. Asian-American marriages represent the lowest percentage of interracial marriages among US minority groups, but their number of marriages is increasing.
	c. Asian-American marriages represent the lowest number of interracial marriages and the highest number of divorces.
	d. Asian-American marriages represent the highest number of marriages and the lowest number of divorces.

.

What word best describes the elements in the "Ogwehowe:ka" diagram of Native American languages?

	a. Interconnected
	b. Hierarchy
	c. Individual
	d. Parallel

.

What would Maria Fernandez-Toro suggest you should do to improve interactions with and to become friends with people of other cultures?

	a. Listen more than you speak.
	b. Eat and drink with them.
	c. Work hard and smile.
	d. Discover their values.

.

What would Maria Fernandez-Toro's most general, overall advice be for those who want to interact with people from other cultures?

	a. Be careful, be very careful.
	b. Just give it a go.
	c. Be respectful.
	d. Know thyself first.

.

Which language device is offered by Zoltán Kövecses as a means for learning more about a culture and society and its peoples?

	a. Metaphor
	b. Verbs
	c. Similes
	d. Analogy

.

Which of the following accurately summarizes Lee Hopkins' suggestions for effective listening?

	a. Have a plan and stick to it.
	b. Clear your mind of distractions and be receptive.
	c. Think critically.
	d. Be aware and be on guard.

.

Which of the following best describes Lee Hopkins' suggestion for overcoming certain communication barriers?

	a. Poor listening can be a barrier that hinders communication, and in order to get another person to "reveal certain feelings and attitudes that may be hindering communication", one should practice silence.
	b. Active listening can be a barrier that hinders communication, and to get another person to overcome this barrier, one should use a lot of facial gestures.
	c. Active listening can be a barrier that hinders communication, so to improve on verbal and nonverbal communication, one should use more body language.
	d. Poor listening can be a barrier that hinders communication, and in order to improve on communication, one should make a lot of eye contact.

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Which of the following is an accurate assessment of Judy H. Wright's view of the influences on interpreting one's nonverbal communication?

	a. The influences are specific and isolated from each other.
	b. There are very few aspects to nonverbal communication.
	c. The influences are multiple and interdependent.
	d. The influences must be considered unreliable.

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Which of the following is an accurate assessment on the similarities in research findings by Casilli and Yetim?

	a. US students are least receptive to cross cultural encounters.
	b. Technology interferes with previous understandings of cross cultural interactions.
	c. Low context cultures are on the decline.
	d. Cross cultural communication works best on an individual level.

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Which of the following is an accurate cultural consideration, pointed at by Fahri Yetim, regarding group support systems (GSS) and member input?

	a. GSS assume people listen in an equal manner.
	b. GSS assumes equal input from all, which ignores some cultural norms that differ.
	c. People will get caught up in cultural differences.
	d. People will tend to argue about their cultures instead of the topic at hand.

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Which of the following is NOT one of the 5 dimensions of intercultural communication?

	a. Masculinity/femininity
	b. Power distance
	c. Uncertainty avoidance
	d. Ethical integrity

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Which of the following statements about diversity/inclusion and affirmative action/EEO is true?

	a. Diversity/inclusion and affirmative action/EEO are the same.
	b. An organization that meets AA/EEO automatically is diverse and inclusive.
	c. AA/EEO are legal guidelines, whereas diversity and inclusion are not.
	d. AA/EEO has been replaced by diversity and inclusion.

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Which of the following word-pairs would best describe Hispanic communication style?

	a. Casual-relaxed
	b. Strict-hierarchical
	c. Aloof-loud
	d. Formal-friendly

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Which of the following would be a major difference in nonverbal communication between Western and Eastern cultures?

	a. The usefulness of gestures
	b. The purpose of movement
	c. The importance of body position
	d. The act of showing teeth when smiling

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Which of the following would summarize the advice given by the NJIT Graduate Student Association regarding culture shock?

	a. Let the people you are speaking with know what confuses you.
	b. Let the people you are speaking with know what they can change to help you.
	c. Maintain your perspective, evaluate your expectations, and learn from the experience.
	d. Try to change who you are to adapt to the new culture, and avoid the values from your own culture.

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Which phrase adequately summarizes the last recommendation from Marco Chan's webinar in terms of improving your perception-making abilities?

	a. Take turns and work fairly.
	b. Be aware of yourself and others.
	c. Live life to the fullest.
	d. Teach a little, learn a little.

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Which word-pair would best describe what is valued in Native American culture?

	a. Dance-change
	b. Powwow-modernity
	c. Pride-power
	d. Environment-tradition

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Whitney is a marketing intern at a popular shoe company. She is trying to figure out how to market new shoes to different publics, and she notices a lot of time is spent trying to capture the Latino market. She is concerned that Latino culture is becoming overly dominant. Which of the following best characterizes her concern?

	a. The decline of Latinos
	b. The Latino exodus
	c. The Latino peril
	d. The Latino resistance

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Wilbur experienced culture shock when he traveled to a different country. At one point in the journey, he established a comfortable work and living routine and got used to the customs and foods of the area. Which stage of culture shock was he in?

	a. Mental isolation
	b. Acceptance
	c. Withdrawal
	d. Initial adjustment

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You have a friend who lives in a different country with a culture quite different from your own. That friend is going to travel to visit you and spend some time in your country. While your friend has not been to your country, he has been to other countries. According to Miller and El-Aidi's study, which of the following is true?

	a. The previous travels to other countries will help your friend adapt to your new culture, because he has been exposed to culture shock before.
	b. The previous travels to other countries will not help your friend adapt to your new culture, because the other countries he traveled to may have had similar cultures to his own and he still may experience culture shock in your country.
	c. The previous travels to other countries are significant in determining whether or not your friend will adjust well, because if your friend adjusted poorly in other countries, then he will surely adjust poorly in your country.
	d. The previous travels to other countries are irrelevant as your friend will not experience culture shock in your country.

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In terms of individualism and collectivism, you learned about "we" and "me" cultures. Which culture puts society first?

	a. We-collectivism
	b. Me-individualism
	c. Me-collectivism
	d. We-individualism

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Rodney is an African American male who recognizes that when he speaks with Anglo and Hispanic co-workers, they may communicate differently than he communicates and they make decisions differently. When he speaks with those co-workers, it often goes poorly. It seems that he just thinks about things differently and has different expectations. What is Rodney likely missing, according to the "Lost in Translation: Cross Cultural Communication Strategies" video?

	a. Observable limitations
	b. Cultural bias
	c. Invisible cultural roots
	d. Language diversity

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Rodney wishes to learn more about other cultures, so he attends an intercultural workshop. According to the Community Toolbox, what should Rodney look for regarding differences in people?

	a. The way they talk and whether they are alone.
	b. The way they dress.
	c. The way they talk and what is important to them.
	d. The people they associate with.

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Which of the following best describes Dr. Ekaterina Haskins' view of President Barack Obama's speaking style of oratory that place him near the forefront of American oratory?

	a. Smooth and believable
	b. Sharp and divisive
	c. Lively and decisive
	d. Bold and trustworthy

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Which of the following insights did Maria Tereza Leme Fleury connect to the understanding of business and organizational climate and how communication can help or hinder the functioning of diverse members of the organization?

	a. Diversity is a component of corporate success.
	b. Upward and downward communication is viewed differently according to culture/ethnicity.
	c. Corporate structure is interpreted differently by different people.
	d. Organizational culture can be both what the company is and what it has.

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