Fill in the blank. The personnel profession grew out of concern for _____________.

Choose one answer.

	a. Unions
	b. Absenteeism and turnover
	c. Mandated by government
	d. The prevailing economy

Question 2

The first personnel management department created was founded by which company?

Choose one answer.

	a. Sears
	b. National Cash Registry
	c. Ford Motors
	d. Wal-Mart

Question 3

The personnel administrative movement was driven by which of the following factors?

Choose one answer.

	a. The invention of the assembly
	b. Child labor
	c. Concerns about wages
	d. All of the above

Question 4

The U.S. Department of Labor was created to do which of the following?

Choose one answer.

	a. To promote and develop the welfare of working people
	b. To improve employee working conditions
	c. To enhance employees opportunities for profitable employment
	d. All of the above

Question 5

Unions were first formed by the government to protect workers.

Choose one answer.

	a. True
	b. False

Question 6

What is the main difference between Personnel Administration (PA) and Human Resources (HR)?

Choose one answer.

	a. PA is workforce centered, while HR is not.
	b. HR is workforce centered, while PA is not.
	c. There are no differences.
	d. The two are more alike than different.

Question 7

All of the following are internal sources for recruiting EXCEPT:

Choose one answer.

	a. Classified advertising.
	b. Promotion.
	c. Job board in break room.
	d. Job rotation.

Question 8

All of the following are ways in which HR Departments assess added value EXCEPT:

Choose one answer.

	a. Stakeholder opinions and perceptions
	b. HR budgets
	c. Leadership surveys
	d. HR Competencies

Question 9

In employment planning, which type of analysis is used?

Choose one answer.

	a. Training analysis
	b. Demand analysis
	c. Leadership analysis
	d. Performance management analysis

Question 10

Which of the following is an example of an alternative work arrangement?

Choose one answer.

	a. Flex time
	b. Compressed work week
	c. Telecommuting
	d. All of the above

Question 11

Which of the following is an important reason for HR Planning?

Choose one answer.

	a. To fulfill the need for life-ling learning
	b. To incorporate a wider span of retirement options
	c. To provide equal opportunities
	d. All of the above

Question 12

Why are good recruitment strategies important?

Choose one answer.

	a. The more qualified the pool, the more successful the selection.
	b. They can help the organization meet affirmative action goals.
	c. They can increase organizational effectiveness.
	d. All of the above

Question 13

Aptitude tests cannot be legally used in hiring.

Choose one answer.

	a. True
	b. False

Question 14

Fill in the blank. When making an offer to a potential candidate, the offer should be made _____________.

Choose one answer.

	a. Within a week
	b. Exactly 3 days after interview
	c. Immediately
	d. Whenever HR feels like it

Question 15

If a company has 3 separations and two are from accounting (total of 10 people in accounting) what is the equation to determine the turnover rate?

Choose one answer.

	a. 2/10 x100
	b. 10/2 x 100
	c. 100/2 x 10
	d. None of the above

Question 16

Retention plans outline the strategies the organization will use to reduce turnover and address employee motivation.

Choose one answer.

	a. True
	b. False

Question 17

Voluntary turnover can somewhat be predicted.

Choose one answer.

	a. True
	b. False

Question 18

What is the most valid method for conducting an interview?

Choose one answer.

	a. Telephone interview
	b. Panel interview
	c. Meal interview
	d. Traditional interview

Question 19

A synchronous training is conducted in a classroom with a facilitator.

Choose one answer.

	a. True
	b. False

Question 20

Fill in the blank. If an employee files a workers' compensation claim and is let go, this is a form of _____________.

Choose one answer.

	a. Retaliatory discharge
	b. Constructive discharge
	c. Legal methods
	d. Illegal discharge

Question 21

Safety training, the most important type of training, must meet which standards?

Choose one answer.

	a. OSHA
	b. FMLA
	c. SHRM
	d. None of the above

Question 22

What is the best method of handling performance issues of an employee?

Choose one answer.

	a. Wait a week and see if behavior goes away.
	b. Document the issue and bring it to attention of employee.
	c. Call HR immediately.
	d. Point out the issue in team meeting and let them figure out who it is.

Question 23

What is the main goal of training and development?

Choose one answer.

	a. To help the company make a profit
	b. To help employees develop personal and organizational skills
	c. To help employees experience happiness
	d. All of the above

Question 24

Which of the following is a common performance issue at work?

Choose one answer.

	a. Tardiness
	b. Drug and alcohol abuse
	c. Conflicts in the workplace
	d. All of the above

Question 25

All of the following are examples of corporate social responsibility EXCEPT:

Choose one answer.

	a. Wal-Mart recycling boxes.
	b. McDonalds feeding leftover hamburgers to the homeless at end of the day.
	c. CVS increasing their prescription prices to people with insurance.
	d. Sears refurbishing old appliances and donating to Goodwill.

Question 26

Business ethics are completely separate from personal ethics.

Choose one answer.

	a. True
	b. False

Question 27

Business ethics deal with values, facts, and arguments.

Choose one answer.

	a. True
	b. False

Question 28

Fill in the blank. When someone is falsely concerned with the welfare of others while trying to get ahead, this is called _____________.

Choose one answer.

	a. Cause egoism
	b. Egoism
	c. Altruism
	d. Moral conscience

Question 29

Which of the following is a key argument for why companies should not have social responsibility?

Choose one answer.

	a. Companies cannot be moral.
	b. Leaders cannot be moral.
	c. Government should do social responsibility not companies.
	d. Companies should just focus on making money.

Question 30

Which of the following is the easiest kind of business to start?

Choose one answer.

	a. Partnership
	b. Sole proprietorship
	c. S-Corporation
	d. Non-profit organization

Question 31

A 360 degree performance appraisal includes which of the following people?

Choose one answer.

	a. Employee
	b. Supervisor
	c. Peers
	d. All of the above

Question 32

All of the following are pre-interview steps EXCEPT:

Choose one answer.

	a. Involve HR with appraisal
	b. Encourage participation from employee
	c. Understand your own standards
	d. Communicate often

Question 33

Barriers to training include all of the following EXCEPT:

Choose one answer.

	a. Cost.
	b. Time.
	c. Planning by Managers.
	d. Employees learning and then leaving.

Question 34

In order for training to transfer over into the workplace, which of the following must be done?

Choose one answer.

	a. Allow for adequate practice.
	b. Provide a variety of situations.
	c. Identify critical features of the task.
	d. All of the above

Question 35

In performance appraisals, which of the following is a common rater error?

Choose one answer.

	a. Halo effect
	b. Similar to me effect
	c. Central tendency bias
	d. All of the above

Question 36

Most businesses are still run by white, middle-class, middle-aged men.

Choose one answer.

	a. True
	b. False

Question 37

The ADA, ADEA, and COBRA are all forms of anti-discrimination laws.

Choose one answer.

	a. True
	b. False

Question 38

The Equal Pay Act allows for men and women to be paid the same, but not all races.

Choose one answer.

	a. True
	b. False

Question 39

The typical entrepreneur today is a woman.

Choose one answer.

	a. True
	b. False

Question 40

What does FMLA stand for?

Choose one answer.

	a. Family Medical Longevity Act
	b. Family Medical Leave Act
	c. Family Medical Leave Administration
	d. None of the above

Question 41

Which of the following is a predominant factor for why companies should practice workplace diversity?

Choose one answer.

	a. Social responsibility, economic payback, and no legal implications
	b. Cheaper labor and better workers
	c. Understanding of other cultures
	d. None of the above

Question 42

According to Richard M. Vosburgh's "The Evolution of HR: Developing HR as an Internal Consulting Organization," building empathy is the most important area a performance consultant should exceed in.

Choose one answer.

	a. True
	b. False

Question 43

All of the following are content areas for performance consultants EXCEPT:

Choose one answer.

	a. Talent
	b. Organizational culture
	c. Organizational politics
	d. Renewal and growth

Question 44

All of the following are key challenges for performance consultants EXCEPT:

Choose one answer.

	a. Too much power
	b. Walking a tight rope between management and employees
	c. Skeptical customers
	d. Vulnerability

Question 45

HR's greatest opportunity is to develop the organizational capability to be a relevant and respected internal consulting organization focused on talent.

Choose one answer.

	a. True
	b. False

Question 46

The consultant's model consists of four steps. Which of the following presents these steps in the correct order?

Choose one answer.

	a. Pre-assessment, results, intervention, post-assessment
	b. Intervention, pre-assessment, results, post-assessment
	c. Pre-assessment, intervention, results, post-assessment
	d. None of the above

Question 47

Which of the following is a role of the HR Department?

Choose one answer.

	a. Change agent
	b. Strategic partner
	c. Employee relations expert
	d. All of the above

Question 48

All of the following are disadvantages to the Personnel Model EXCEPT:

Choose one answer.

	a. Slow id with reaction to problems
	b. Difficult to globalize
	c. Lack of cooperation
	d. Too much knowledge

Question 49

In addition to increasing its technology, which of the following is one of the goals of HR?

Choose one answer.

	a. To reduce employees
	b. To treat perspective employees like customers
	c. To catch employees behaving badly
	d. All of the above

Question 50

What is the biggest advancement in technology for HR?

Choose one answer.

	a. Software
	b. Computer based training
	c. More computer terminals for every employee
	d. All of the above

Question 51

Which of the following accurately describes common HR strategies?

Choose one answer.

	a. Policing the people, firing the wrong people, and keeping costs down
	b. Acting as Personnel, being a generalist, and being a business partner
	c. Partaking in political endeavors, keeping as many employees as possible, recycling
	d. All of the above

Question 52

Which of the following is an advantage of an outsourced model HR strategy?

Choose one answer.

	a. Increases focus
	b. Takes advantage of "economies of scale"
	c. Allows external experts with specialized knowledge to handle issues
	d. All of the above

Question 53

Which of the following is one of the biggest barriers to HR departments bringing in new technology?

Choose one answer.

	a. It is too expensive.
	b. It takes too long to train employees.
	c. It requires obtaining employee buy-in.
	d. None of the above

Question 54

All of the following are considered barriers to successful global HRM EXCEPT:

Choose one answer.

	a. Political and legal factors.
	b. Leadership.
	c. Economic factors.
	d. Labor relations.

Question 55

Cultural variations in international business can include which of the following?

Choose one answer.

	a. Sense of self and proximity
	b. Time
	c. Eating
	d. All of the above

Question 56

International staffing strategies include all of the below EXCEPT:

Choose one answer.

	a. Home-Country National
	b. Host-Country National
	c. Third Country National
	d. Home-Host National

Question 57

Understanding culture is the main facet of understanding international HR.

Choose one answer.

	a. True
	b. False

Question 58

When sending expatriates out to another country, international HR functions may include which of the following?

Choose one answer.

	a. Compensation
	b. Localization
	c. Safety and health
	d. All of the above

Question 59

Which of the following is an important consideration in staffing internationally?

Choose one answer.

	a. Personality traits
	b. Morals and values
	c. Compensation amount
	d. Benefits