Organizational Behavior
v. 1.1
Table of Contents
Licensing Information
Chapter 1: Organizational Behavior
Chapter Introduction
College Textbook Revolution: The Case of Unnamed Publisher
Understanding Organizational Behavior
Understanding Your Learning Style
Understanding How OB Research Is Done
Trends and Changes
Maintaining Core Values: The Case of Nau
Conclusion
Exercises
Chapter 2: Managing Demographic and Cultural Diversity
Chapter Introduction
Doing Good as a Core Business Strategy: The Case of Goodwill Industries
Demographic Diversity
Cultural Diversity
The Role of Ethics and National Culture
Managing Diversity for Success: The Case of IBM
Conclusion
Exercises
Chapter 3: Understanding People at Work: Individual Differences and Perception
Chapter Introduction
Advice for Hiring Successful Employees: The Case of Guy Kawasaki
The Interactionist Perspective: The Role of Fit
Individual Differences: Values and Personality
Perception
The Role of Ethics and National Culture
Using Science to Match Candidates to Jobs: The Case of Kronos
Conclusion
Exercises
Chapter 4: Individual Attitudes and Behaviors
Chapter Introduction
People Come First: The Case of SAS
Work Attitudes
Work Behaviors
The Role of Ethics and National Culture
Rebounding from Defeat: The Case of Jeffrey Katzenberg
Conclusion
Exercises
Chapter 5: Theories of Motivation
Chapter Introduction
A Motivating Place to Work: The Case of Zappos
Need-Based Theories of Motivation
Process-Based Theories
The Role of Ethics and National Culture
Motivation in Action: The Case of Trader Joe’s
Conclusion
Exercises
Chapter 6: Designing a Motivating Work Environment
Chapter Introduction
Motivating Steel Workers Works: The Case of Nucor
Motivating Employees Through Job Design
Motivating Employees Through Goal Setting
Motivating Employees Through Performance Appraisals
Motivating Employees Through Performance Incentives
The Role of Ethics and National Culture
Motivation Key for Success: The Case of Xerox
Conclusion
Exercises
Chapter 7: Managing Stress and Emotions
Chapter Introduction
Facing Foreclosure: The Case of Camden Property Trust
What Is Stress?
Avoiding and Managing Stress
What Are Emotions?
Emotions at Work
The Role of Ethics and National Culture
Getting Emotional: The Case of American Express
Conclusion
Exercises
Chapter 8: Communication
Chapter Introduction
You’ve Got Mail…and You’re Fired! The Case of RadioShack
Understanding Communication
Communication Barriers
Different Types of Communication and Channels
The Role of Ethics and National Culture
Employee Satisfaction Translates to Success: The Case of Edward Jones
Conclusion
Exercises
Chapter 9: Managing Groups and Teams
Chapter Introduction
Teamwork Takes to the Sky: The Case of General Electric
Group Dynamics
Understanding Team Design Characteristics
Management of Teams
Barriers to Effective Teams
The Role of Ethics and National Culture
Green Teams at Work: The Case of New Seasons Market
Conclusion
Exercises
Chapter 10: Conflict and Negotiations
Chapter Introduction
Negotiation Failure: The Case of the PointCast
Understanding Conflict
Causes and Outcomes of Conflict
Conflict Management
Negotiations
The Role of Ethics and National Culture
Avoiding Conflict at WorldCom: The Case of Bernard Ebbers
Conclusion
Exercises
Chapter 11: Making Decisions
Chapter Introduction
Decision-Making Culture: The Case of Google
Understanding Decision Making
Faulty Decision Making
Decision Making in Groups
The Role of Ethics and National Culture
Empowered Decision Making: The Case of Ingar Skaug
Conclusion
Exercises
Chapter 12: Leading People Within Organizations
Chapter Introduction
Taking on the Pepsi Challenge: The Case of Indra Nooyi
Who Is a Leader? Trait Approaches to Leadership
What Do Leaders Do? Behavioral Approaches to Leadership
What Is the Role of the Context? Contingency Approaches to Leadership
What’s New? Contemporary Approaches to Leadership
The Role of Ethics and National Culture
Leadership Development: The Case of Starbucks
Conclusion
Exercises
Chapter 13: Power and Politics
Chapter Introduction
Focus on Power: The Case of Steve Jobs
The Basics of Power
The Power to Influence
Organizational Politics
Understanding Social Networks
The Role of Ethics and National Culture
Getting Connected: The Case of Social Networking
Conclusion
Exercises
Chapter 14: Organizational Structure and Change
Chapter Introduction
Organizational Structure: The Case of Toyota
Organizational Structure
Organizational Change
The Role of Ethics and National Culture
Changing for Good: The Case of Hanna Andersson Corporation
Conclusion
Exercises
Chapter 15: Organizational Culture
Chapter Introduction
Building a Customer Service Culture: The Case of Nordstrom
Understanding Organizational Culture
Characteristics of Organizational Culture
Creating and Maintaining Organizational Culture
Creating Culture Change
The Role of Ethics and National Culture
Clash of the Cultures: The Case of Newell Rubbermaid
Conclusion
Exercises