Leading with Cultural Intelligence
Table of Contents
Introduction: A Global Community
Chapter 1: Culturally Intelligent Leadership Matters
The Difference between Managers and Leaders
Importance of Leadership in a Global Economy
Chapter 2: Understanding Culture
What is Culture?
Culture is Learned
Culture is Shared
Culture is Dynamic
Culture is Systemic
Culture is Symbolic
Stereotypes and Generalizations
Levels of Culture
The Roots of Culture
Value Dimensions of Culture
Culture and Leadership
Chapter 3: Cultural Intelligence Defined
What is Cultural Intelligence?
Cultural Intelligence Model
What Makes Cultural Intelligence Unique?
The Labyrinth of Cultural Intelligence
Chapter 4: Thinking About Thinking
What is Cognition?
What is Metacognition?
Techniques for Developing Strategic Thinking
Cultural Strategic Thinking Techniques
Chapter 5: I Think I Can and I Will
What is Self-Efficacy?
The Role of Self-Efficacy in Cultural Intelligence
Emotional Intelligence and Self-Efficacy
Mindfulness and Self-Efficacy
Mindlessness and Self-Efficacy
Developing Your Self-Efficacy
Chapter 6: Adapting and Performing
Concept of Self
Behavior and Communication
Changing Behaviors, Changing Minds
Changing Minds Through Storytelling
Chapter 7: Cultural Intelligence in Action
Case Study 1: Resistance to Change
Case Study 2: Young, Confident, and Moving too Fast
Case Study 3: Building a Multicultural Team—Is it Worth it?
Case Study 4: A New Leadership Culture
Case Study 5: Marketing the Right Messages
Case Study 6: On Opposite Political Sides
Case Study 7: From Hometown to Global Village
Case Study 8: No Dogs Allowed
Case Study 9: Faith and Health
Case Study 10: An Old Boy’s Club
Chapter 8: The Future of Cultural Intelligence
A Return to the Cultural Labyrinth