Human Relations
v. 1.0
Table of Contents
Licensing Information
Preface
Chapter 1: What Is Human Relations?
Chapter Introduction
Why Study Human Relations?
Human Relations: Personality and Attitude Effects
Human Relations: Perception’s Effect
Human Relations: Self-Esteem and Self-Confidence Effects
Summary and Exercise
Chapter 2: Achieve Personal Success
Chapter Introduction
Emotional Intelligence
Goal Setting
Continuous Learning
Chapter Summary and Case
Chapter 3: Manage Your Stress
Chapter Introduction
Types of Stress
Symptoms of Stress
Sources of Stress
Reducing Stress
Chapter Summary and Case
Chapter 4: Communicate Effectively
Verbal and Written Communication Strategies
Principles of Nonverbal Communication
Nonverbal Communication Strategies
Public Speaking Strategies
Chapter Summary and Case
Chapter 5: Be Ethical at Work
Chapter Introduction
An Ethics Framework
Making Ethical Decisions
Social Responsibility
Chapter Summary and Case
Chapter 6: Understand Your Motivations
Chapter Introduction
Human Motivation at Work
Strategies Used to Increase Motivation
Chapter Summary and Case
Chapter 7: Work Effectively in Groups
What Is a Group?
Group Life Cycles and Member Roles
Effective Group Meetings
Chapter Summary and Case
Chapter 8: Make Good Decisions
Understanding Decision Making
Faulty Decision Making
Decision Making in Groups
Chapter Summary and Case
Chapter 9: Handle Conflict and Negotiation
Understanding Conflict
Causes and Outcomes of Conflict
Conflict Management
Negotiations
Ethical and Cross-Cultural Negotiations
Chapter Summary and Case
Chapter 10: Manage Diversity at Work
Chapter Introduction
Diversity and Multiculturalism
Multiculturalism and the Law
Chapter Summary and Case
Chapter 11: Work with Labor Unions
Chapter Introduction
The Nature of Unions
Collective Bargaining
Grievance Process
Chapter Summary and Case
Chapter 12: Be a Leader
Chapter Introduction
Management Styles
Leadership versus Management
Chapter Summary and Case
Chapter 13: Manage Your Career
Chapter Introduction
Career Growth: Power Positioning and Power Sources
Career Growth: Behaviors and Change
Career Growth: Impression Management
Career Growth: Personality and Strategies
Chapter Summary and Case